You may return items within 30 days of delivery for a refund or exchange. All items must be in new, unaltered, unwashed condition. Special Orders are nonreturnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer FREE SHIPPING on most of our items. Stoves and any other large item will have the actual shipping charge added to the total price. All international orders will be charged actual shipping. since our items are all handmade please allow extra time for shipping but we will do everything we can to get it shipped within 3 business days.